Flight & Airline Information

Flight & Airline information

If you have already booked and would like assistance with any of the below information, then please contact our sales support team on 0800 294 9705 if you booked with one of our Destination Experts over the phone.  Alternatively, if you booked with one of our Personal Travel Experts in store, you should call them using the number on your holiday confirmation or pop into store to discuss.

Baggage allowance

If you have a combination of international and domestic flights either within the UK and/or in your chosen destination, your baggage allowance may differ. This will generally be clarified at the time of booking your holiday.

Out of date range flights

Scheduled airlines will generally not have loaded their seats to sell until approximately 10 months before the chosen departure date. Should this apply, we will inform you at the time of booking and calculate the price in anticipation that seats will be available in the specific airline booking class to which our specially negotiated airfares apply. We will issue an invoice recording the arrangements reserved for you and will take a deposit.

A contract between us will then come into existence on the basis that the price payable will be confirmed when the airline releases the confirmed schedule that will include accurate price, timings and other flight details. These may differ to those quoted when you made the booking. We will then give you 7 days to tell us whether you wish to continue with the booking on the basis of the confirmed price and other details or cancel and receive a full refund. If you wish to continue with the booking, we will issue a revised invoice.

In the event that flight seats do not become available, you will receive a full refund of your deposit. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights, including arrangements made independently by you.

Pre-booking seats

Most airlines have a limited number of seats available for advance pre-booking.  How to reserve your flight seats varies from airline to airline and some airlines do make a charge to reserve specific seat numbers in advance of your departure date.  

Special assistance

If you require special assistance at the airport, on your flight or in resort, it would be best to discuss this at the point you make your booking however, if this was not discussed then do contact us at your earliest convenience.

Special request, 

Special dietary requirements – Most airlines operating long-haul international flights still provide complimentary meals, however many airlines have stopped offering meals on short-haul international and domestic flights. In these cases, there is generally an option to purchase food onboard although, the selection is generally be limited.

Please let us know at your earliest convenience if you have specific dietary requirements. Your meals will need to be requested at least 48 hours prior to your departure and cannot be guaranteed

Infants (under 2years old) – If you are looking to book a sky cot and bulkhead seats on your flight, please note that due to limited bulkhead seats being available on each flight, these will be subject to availability.

Frequent flyer schemes

If you are a member of a frequent flyer scheme, please let us know when you make your booking, and we will add your membership details to your flight reservation.

Airlines do not generally allow Tour Operator fares to be combined with frequent flyer points. This will be clarified when you are looking at flight options, so be sure to mention it.